Address don't match

Tue, 31 Jan 2023 13:01:04 GMT

Family plan and they say cannot find the address and it is THE EXACT SAME

Re: Address don't match

OscarDC — Tue, 31 Jan 2023 19:39:13 GMT

Hey there,

Thank you for reaching out to the Community. We moved your post to the Subscriptions help board as its content fits better here.

This type of issue could be related to different factors, but the most common one is an outdated address. Since the verification process was changed recently, it's possible that the system is not recognizing the old address for a new user and the owner must update it by selecting the most accurate one from the drop down menu. They can check out this article for more info.

If the issue persists, it's possible that each account has different countries registered affecting the recognition of the address. In this case, we'd recommend to the other user who wants to join to check if the country matches with the owner's country by following the steps in this article.

In case the issue persists, it's possible that the account has a restriction on joining. However, since we cannot access users accounts from the Community, we'd recommend contacting our Customer support directly so they can check the account and help you further.

Hope this helps. If you have any additional questions, don't hesitate to ask.

why the address verification is showing "didn't match" ?

Wed, 01 Feb 2023 14:51:43 GMT

there is one person to join me spotify but can't verify the address. It's showing "address didn't match" but the address is used from exact address from member that they copy it from system.

topic Re: Address don't match in Subscriptions

Address don't match

Re: Address don't match

why the address verification is showing "didn't match" ?