https://community.spotify.com/t5/Subscriptions/Premium-Duo/m-p/5500423#M139184 <P>Hello! I have a premium Duo account for me and my boyfriend. He didn't have the lyrics of the songs so he updated the application. After the update he loged out and now he cannot log in again even though he uses the right Password and email. Any ideas on this matter?&nbsp;</P> Sun, 05 Feb 2023 19:16:38 GMT Stavrou88 2023-02-05T19:16:38Z https://community.spotify.com/t5/Subscriptions/Premium-Duo/m-p/5500423#M139184 <P>Hello! I have a premium Duo account for me and my boyfriend. He didn't have the lyrics of the songs so he updated the application. After the update he loged out and now he cannot log in again even though he uses the right Password and email. Any ideas on this matter?&nbsp;</P> Sun, 05 Feb 2023 19:16:38 GMT https://community.spotify.com/t5/Subscriptions/Premium-Duo/m-p/5500423#M139184 Stavrou88 2023-02-05T19:16:38Z https://community.spotify.com/t5/Subscriptions/Premium-Duo/m-p/5500524#M139190 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/25662700">@Stavrou88</a>, thanks for reaching out to the Community!</P><P>&nbsp;</P><P>Can you ask your boyfriend to reinstall the app following <A href="https://community.spotify.com/t5/FAQs/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p/4746485" target="_blank" rel="noopener">these steps</A>? If that doesn't do the trick, can you let me know if he is able to log into his account on the <A href="https://www.spotify.com/account/overview" target="_blank" rel="noopener">Spotify website</A>?</P><P>&nbsp;</P><P>Keep me posted.&nbsp;</P> Mon, 06 Feb 2023 03:33:22 GMT https://community.spotify.com/t5/Subscriptions/Premium-Duo/m-p/5500524#M139190 Billy-J 2023-02-06T03:33:22Z