topic Re: Change of plan and payment issues in Subscriptions

Change of plan and payment issues

NatashaJad — Wed, 25 Jan 2023 05:53:16 GMT

Plan

changed from individual plan to student

Country

Pakistan

Device

(iPhone 12, HP pavilion)

Operating System

(iOS 10, Windows 10,etc.)

My Question or Issue

I just bought the individual plan and then changed it to the student, but I already charged the individual plan for the year, and now it's showing on my profile that its a student plan. will I be charged again? do I get a refund???

Re: Change of plan and payment issues

Jose_M — Wed, 25 Jan 2023 15:47:24 GMT

Hello @NatashaJad!

Thanks for reaching out. If you had an active Premium subscription and changed to a different plan, your next billing date should be postponed based on the amount of Premium time you had left and taking into account the price difference of the plans. You can check when you will be charged here.

Let me know if you have any questions!

Re: Change of plan and payment issues

Joe177 — Fri, 10 Feb 2023 11:01:07 GMT

I need to change my payment details as I changed from payment card due to hacking.
How can I do this as I want to secure continuity of my membership?

Re: Change of plan and payment issues

Jose_M — Sat, 11 Feb 2023 17:06:22 GMT

Hello @Joe177!

Thanks for reaching out. You should be able to update your payment details with your new card following the steps provided in this Support article.

Hope this helps and let me know if you have any questions!