topic Re: Can't change my country to the US in Subscriptions

Can't change my country to the US

dtmq — Fri, 10 Feb 2023 12:14:58 GMT

I recently moved back to the US and can't find it anywhere under the country section. I am a student, so I want to use the discount, but it won't let me change my card to the US one, and I can't find the US option anywhere. Should I wait until my subscription expires to change it?

Re: Can't change my country to the US

kaworu_bloodpaw — Fri, 10 Feb 2023 15:29:20 GMT

Hi @dtmq

Here's a guide on how to change your region for premium subscribers. If this doesn't work, please let me know 🙂

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Thanks! 😇

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Re: Can't change my country to the US

dtmq — Fri, 10 Feb 2023 22:52:22 GMT

Hey. I found these instructions before, but the problem is that the US does not appear in the drop-down list of countries. Therefore I can't submit my payment information (which is in the US).

Re: Can't change my country to the US

Birdy13 — Sat, 11 Feb 2023 06:35:07 GMT

This method doesn't work for me either!

Re: Can't change my country to the US

Eni — Sat, 11 Feb 2023 18:48:08 GMT

Hey there folks,

Thanks for getting in touch about this.

You can change your country settings updating your payment method following the steps @kaworu_bloodpaw sent previously. It's important to do so while connected to a local WiFi network. Also, keep in mind that the payment method you want to use has to be issued in the country you're currently living in.

Keep in mind that the changes will take effect from your next billing date meaning if you've already registered successfully your new payment method which was issued in the country you're currently living in, your country settings will change as well on that day.

If you have any questions, just let us know

Re: Can't change my country to the US

dtmq — Tue, 14 Feb 2023 20:33:03 GMT

Hey,

I'm following those instructions, and I'm connected to wifi since I'm trying to do it from my laptop. The problem is that the US doesn't appear in the drop-down list.

Re: Can't change my country to the US

Lyubka — Wed, 15 Feb 2023 14:45:48 GMT

Hey @dtmq,

Thanks for getting back to us.

As @Eni mentioned earlier - you'd first need to update your payment method and then you should be able to change your country and pick US. You've mentioned that you've moved to US recently. If you're currently paying for your Spotify subscription with a credit/debit card that's not issued in the US, then US won't appear in drop-down list. The way it works is that a payment method needs to be native to the country/region where you move.

We'd also suggest that you try via this link and if that doesn't work, it'd be great if you can send us a screenshot of where you are trying to change your country to US. This will help us investigate further.

Note: Be aware this is a public space, so please don't share any personal info on the screenshot you'll send us.

Hope this clear things up. Let us know if you have more questions.

Re: Can't change my country to the US

dtmq — Wed, 15 Feb 2023 13:40:22 GMT

Hello,

I'm trying to access the student plan, so I must first go through Sheer ID. This is the menu where the US isn't showing up.

Re: Can't change my country to the US

Alex — Thu, 16 Feb 2023 06:08:38 GMT

Hi there @dtmq,

Thanks for the reply and the screenshot.

Since you're not seeing the US as an option, most likely your account is set to another country.

You can log in your account page and make sure your country is set to USA. Once this is done, the USA should appear in the list and you should be able to proceed with activating your Student discount.

Cheers.

Kreditkarte wird nicht akzeptiert

Thu, 16 Feb 2023 21:33:05 GMT

meine ausländische Kreditkarte soll zum zahlen verwendet werden.

Re: Kreditkarte wird nicht akzeptiert

Vasil — Sat, 18 Feb 2023 09:35:47 GMT

Hey there!

I hope you don't mind us replying in English, it's the official Community language.

Please take a look at the replies from @Eni, @Lyubka & @kaworu_bloodpaw 🙂
In case further questions arise, don't hesitate to ask; we'd be happy to help!
Cheers!