problema con canje de tarjeta

Thu, 23 Feb 2023 01:40:45 GMT

al querer hacer el canje, me arroja la leyenda de se produjo un error y en otro intento que el codigo no existe, ya intente en pagina de incognito y nada....me gustaria obtener ayuda ya que he comprado la tarjeta para iniciar con la experiencia premium y estoy iniciando con una mala 😔

Re: problema con canje de tarjeta

lulibertorello — Thu, 23 Feb 2023 11:14:24 GMT

Estoy teniendo la misma experiecia, no me acepta la tarjeta de credito ni la de debito. Probé con la página de incognito y tampoco nada 😞

Re: problema con canje de tarjeta

Lyubka — Sat, 25 Feb 2023 15:02:07 GMT

Hey folks,

Thanks for posting in the Community! We hope you don't mind us answering in English as this is the official language of the forum.

The originally described issue sounds like you're trying to use a gift card to buy Premium. If that's the case, we'd recommend to check the code’s characters and try different combinations after 24 hours again. Sometimes a zero looks like an O, or a capital ‘i’ looks like a lowercase L. It's best if you use a different device or a different network.

In case you're still experiencing issues with the Gift card, feel free to contact our Customer Support folks via one of the channels here, so that they can take a look and do their best to help you redeem it. More info about gift cards can be found in this article as well.

@lulibertorello Your issue seems a bit different then the one of the person who created the thread. It sounds like you're having issues with another type of payment method, not with a Gift card. You mention that your debit/credit card is not accepted. Keep in mind that the payment method you're trying to use must be supported by Spotify - head here to check that. It should also meets all of the requirements mentioned in this page. Once you've checked all these you can try paying again using a different device. Additionally, as you've tried with multiple cards and it hasn't worked, it'd be best to contact your bank to get more input on why this might be happening.

Hope this helps. If you need anything else, the Community is here for you.

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problema con canje de tarjeta

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Re: problema con canje de tarjeta