Paid for premium

Callistosworld1126 — Mon, 27 Feb 2023 19:11:14 GMT

I paid for premium on the 19th of this month and now sporty is saying I need to pay for it again after i already got my email saying it was good for another month that's a short month..

Shaun stevens

Re: Paid for premium

Eni — Tue, 28 Feb 2023 16:03:46 GMT

Hey @Callistosworld1126,

Thanks for reaching out about this here in the Community.

Based on what you mentioned, what could've happened is that the system couldn't take the payment on your last billing date. It kept trying, and it was until the 19th that the pending payment was processed and now it's trying to take the payment of the current month. You can check this by taking a look at your receipts here.

If that's not the case, we suggest that you reach out directly to our Support team through any of these channels so they can take a closer look at your account and further assist them with this.

Keep us posted on how it goes.

topic Paid for premium in Subscriptions

Paid for premium

Re: Paid for premium