https://community.spotify.com/t5/Subscriptions/Commercials/m-p/5533282#M140685 <P><SPAN>Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/25705389">@Kpqndr</a>,<BR /></SPAN></P> <P>&nbsp;</P> <P><SPAN>Thank you for reaching out to the Community and welcome. We hope you don't mind us moving your post out of the Chats section to one of our Help boards as it fits better here.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Usually, this type of issue happens when you log in to a different account with no subscription by mistake. First, we'd recommend logging out and back in following the steps in </SPAN><A href="https://support.spotify.com/article/how-to-log-out/" target="_blank"><SPAN>this article</SPAN></A><SPAN>.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If the issue persists, it's possible that the Premium account has different credentials to log in to. Since an account could be created with a Facebook profile, a Google/Apple account, or a phone number, we'd also suggest trying out these other methods to see if the issue persists.&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN>In case that the account doesn't show the Premium subscription after this, as we cannot access users’ accounts from the Community, we'd recommend contacting our </SPAN><A href="https://www.spotify.com/about-us/contact/" target="_blank"><SPAN>Customer support</SPAN></A><SPAN> directly so they can check the account and help you further.&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN>Hope this helps. If anything else comes up, the Community will be here for you.</SPAN></P> Mon, 03 Apr 2023 17:31:55 GMT OscarDC 2023-04-03T17:31:55Z https://community.spotify.com/t5/Subscriptions/Commercials/m-p/5520592#M140684 <P>I signed up for shared premium. Why am I still hearing commercials?</P> Tue, 14 Mar 2023 19:46:46 GMT https://community.spotify.com/t5/Subscriptions/Commercials/m-p/5520592#M140684 Kpqndr 2023-03-14T19:46:46Z https://community.spotify.com/t5/Subscriptions/Commercials/m-p/5533282#M140685 <P><SPAN>Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/25705389">@Kpqndr</a>,<BR /></SPAN></P> <P>&nbsp;</P> <P><SPAN>Thank you for reaching out to the Community and welcome. We hope you don't mind us moving your post out of the Chats section to one of our Help boards as it fits better here.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Usually, this type of issue happens when you log in to a different account with no subscription by mistake. First, we'd recommend logging out and back in following the steps in </SPAN><A href="https://support.spotify.com/article/how-to-log-out/" target="_blank"><SPAN>this article</SPAN></A><SPAN>.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If the issue persists, it's possible that the Premium account has different credentials to log in to. Since an account could be created with a Facebook profile, a Google/Apple account, or a phone number, we'd also suggest trying out these other methods to see if the issue persists.&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN>In case that the account doesn't show the Premium subscription after this, as we cannot access users’ accounts from the Community, we'd recommend contacting our </SPAN><A href="https://www.spotify.com/about-us/contact/" target="_blank"><SPAN>Customer support</SPAN></A><SPAN> directly so they can check the account and help you further.&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN>Hope this helps. If anything else comes up, the Community will be here for you.</SPAN></P> Mon, 03 Apr 2023 17:31:55 GMT https://community.spotify.com/t5/Subscriptions/Commercials/m-p/5533282#M140685 OscarDC 2023-04-03T17:31:55Z