topic Re: Change plan Individual to duo in Subscriptions

Change plan Individual to duo

cardia — Tue, 04 Apr 2023 12:04:51 GMT

Yesterday I bought the individual plan, but meant to buy the Duo one. How can I change my current plan and pay the difference? Already tried but they always charge the full value. Makes no sense. Thanks.

Re: Change plan Individual to duo

Jose_M — Tue, 04 Apr 2023 14:04:28 GMT

Hello @cardia!

Thanks for reaching out. In order to change your Premium subscription to Duo, I'd recommend you cancel your current subscription following these steps. You should then be able to purchase Duo here.

Let me know how this goes!

Re: Change plan Individual to duo

cardia — Tue, 04 Apr 2023 14:25:52 GMT

But am I going to be charged twice?

Thanks for the help.

Re: Change plan Individual to duo

Jose_M — Tue, 04 Apr 2023 14:33:52 GMT

Hello @cardia!

Thanks for your reply. You Premium Individual time will be converted into Premium Duo, taking into account the price difference. Therefore, your next billing date for Duo will be pushed back a few days depending on your remaining amount of Premium.

Hope this makes sense!

Re: Change plan Individual to duo

cardia — Tue, 04 Apr 2023 14:46:00 GMT

@Jose_M But I made a test, and it was charging me the full price, not the price difference.. are you sure it works this way?

Re: Change plan Individual to duo

Jose_M — Wed, 05 Apr 2023 16:35:00 GMT

Hello @cardia,

When you purchase Premium Duo, you will be charged the full price. However, if your Spotify account page shows you still have Premium Individual time left, this will be converted into Premium Duo time. Therefore, your next billing date will be pushed back a few days (based on the amount of Premium time you had, and taking into account the price difference).

Hope that helps clear things up!