topic Re: Suddenly unsubscribed from premium in Subscriptions

Suddenly unsubscribed from premium

user-removed — Thu, 06 Jul 2017 05:39:27 GMT

I have checked with the credit card company, the payment goes through but still in free spotify. Anyone can help? Cheers

Re: Suddenly unsubscribed from premium

JuanCamilo — Thu, 06 Jul 2017 21:55:14 GMT

Hey @user-removed and welcome to the Spotify community!

It's possible that you have more than one account and have logged in to the wrong one. If your account was created through Facebook, try logging with the "Log in with Facebook" button.

If it wasn't, try logging in with your username and password. Make sure that you're not entering the full email address in the username box. We recommend you try both methods so that you can check which one is Premium.

Let us know if you have any other question.

Re: Suddenly unsubscribed from premium

user-removed — Fri, 14 Jul 2017 00:57:36 GMT

Hey @JuanCamilo,
Thanks for the reply but this is not solving my issue. I am subscribed on premium for family, to this date all my family list is suddenly turned into spotify free.
I have tried to login into my account using your method, but nah, does not work, still displayed as spotify free so i can't manage my family subscription too.

Re: Suddenly unsubscribed from premium

sindarra — Thu, 07 Dec 2017 04:50:17 GMT

I am also experiencing the same problem, all the members in my family used to have a family subscription but were all unsubscribed from it without any notification or any reason why we were unsubscribed. The plan owner did not cancel the subscription and the credit card payments went through.

We all only have one Spotify account, if anyone can help please do :c