topic Re: Premium Duo cannot play on two devices simultaneously in Subscriptions

Premium Duo cannot play on two devices simultaneously

TomasKarban — Tue, 21 Mar 2023 21:56:59 GMT

I share my Premium Duo plan with my wife. We noticed that we cannot play two simultaneous streams today. It must be some new/recent development; it worked before without issues. When she starts a song, my stream gets paused. And vice versa. I use the Windows Desktop application while she streams from her iPhone. We are both home, so we have the same (external) IP address. Is there any solution?

Re: Premium Duo cannot play on two devices simultaneously

Maxim — Wed, 22 Mar 2023 07:05:31 GMT

Hey @TomasKarban ,

Thanks for coming to the Community.

I recommend making sure that you're both using your own accounts on your devices. 🙂

Let me know how it goes.

Re: Premium Duo cannot play on two devices simultaneously

TomasKarban — Fri, 31 Mar 2023 05:29:30 GMT

Yes, we tried again today. I am using my account, and my wife is using hers. We are correctly set up for Premium Duo accounts; the app shows that for both of us. Yet, we cannot play two streams simultaneously. If I push play, her music is paused. When she taps the play button, I get paused. Very sad.

Re: Premium Duo cannot play on two devices simultaneously

Maxim — Thu, 06 Apr 2023 09:30:23 GMT

Hey @TomasKarban ,

Apologies for my late response, I totally missed your post. 🙂

Can you please both log out of the Spotify app on your devices and then log back in, making sure that you both use different login credentials (own email address and password)?

I also recommend heading to the apps page and choose REMOVE ACCESS for the app's as this might also be causing this.

Let me know how it goes 🙂

Re: Premium Duo cannot play on two devices simultaneously

TomasKarban — Sat, 29 Apr 2023 23:23:59 GMT

We've tested the scenario again today. It works fine now; we did not have to do anything special. We are a happy couple again.

Best regards and thanks for your help.

Tom

Re: Premium Duo cannot play on two devices simultaneously

mmelissa — Tue, 30 Apr 2024 16:58:42 GMT

I have the same issue!

My wife and I just moved to Premium Duo. When we are both on Spotify,

Tue, 10 Dec 2024 15:56:23 GMT

I might override her device so it changes the content she’s listening to my content. Does the Premium Duo allow me to hear my playlist on my device while she’s listening to a different playlist on her device? I hope so as this is why we changed to Premium duo. How do I fix this? Please advise.