topic Re: I need help in Subscriptions

I need help

kh1llua — Fri, 07 Apr 2023 07:32:43 GMT

I just paid a family premium this week (March 30, 2023) And now (April 6, 2023) Spotify emailing me saying i need to update my payment.

Plan

Family Plan

Country

Philippines

Device

(Iphone 12)

Operating System

(latest IOS.)

My Question or Issue

I need help fixing this issue, I think i'm being scammed.

Re: I need help

Billy-J — Fri, 07 Apr 2023 14:06:22 GMT

Hey @kh1llua, thanks for reaching out to the Community!

Can you let me know where you're seeing the message telling you to update your payment? Is it in the application, or via email? If it's in the app, you can just refresh your payment details following these steps.

Keep me posted!