topic Re: Can't add payment method in Subscriptions

Can't add payment method

abninho — Tue, 04 Apr 2023 12:41:11 GMT

Plan

Premium

Country

Brazil

Device

Web

Operating System

Windows 10

My Question or Issue

I'm trying to add a new payment method (credit card) but the page just show an image which seems to be an error and I'm not able to update my credit card.

Does anyone know if this a platform issue or is there anything that I can do to change my credit card?

Re: Can't add payment method

Maxim — Wed, 05 Apr 2023 03:37:55 GMT

Hey @abninho ,

Thanks for reaching out.

Can you try it again while using a different device, or browser, and/or connected to a different internet connection? 🙂

Let me know how it goes.

Re: Can't add payment method

abninho — Sun, 09 Apr 2023 21:37:37 GMT

Hi @Maxim, thanks for the reply.

Already done that without success. It doesn't work at all.

Can't do through cell phone and through different web browsers the error is the same.

Thanks.

Regards

Re: Can't add payment method

Maxim — Mon, 10 Apr 2023 05:31:39 GMT

Hey @abninho ,

Thanks for letting me know.

Can you please try it again through your account overview (the link is in the screenshot)?

Also, can you confirm that you've tried it while using a different internet connection? 🙂

Looking forward to your reply.

Re: Can't add payment method

abninho — Mon, 10 Apr 2023 14:19:35 GMT

Hello!
It worked through account management.

Thanks.

Regards.

Re: Can't add payment method

Maxim — Mon, 10 Apr 2023 14:22:03 GMT

Hey @abninho ,

Thanks for letting me know! Glad to hear it worked.

Have a great day 🙂