topic Premium Upgrade in Subscriptions

Premium Upgrade

malones — Fri, 07 Jul 2017 01:38:59 GMT

I have upgraded to Premium but still no access to it

Re: Premium Upgrade

LoganHelps — Fri, 07 Jul 2017 14:37:46 GMT

Hi malones! Sorry to hear that. Will you please tell me what Spotify version you are on and if you have used the free trial? Is it on the same account(do you have 2 accounts?) Does it say you are premium online? Have you been charged yet?

Thanks,

Logan

Re: Premium Upgrade

Bittencourt — Fri, 07 Jul 2017 16:51:00 GMT

Hi @malones, welcome to the Spotify community!

When we subscribe to Premium, Spotify sends us an e-mail with the purchase receipt. It contains the information about it, including usermane.

Please double check if you're logging in with the correct credentials.

Besides, you can check here if you have more than one account (and logging in the wrong one).

Let me know if this helps!