topic Re: paying twice in a month because of cancelled subscription in Subscriptions

paying twice in a month because of cancelled subscription

liliumlie — Sun, 23 Apr 2023 21:45:06 GMT

i payed my monthly subscription bill then i cancelled my spotify premium because i was going to change to spotify duo if i didnt cancel my plan i would have pay the next bill on the 22th but after cancelling spotify now wants me to pay an another bill on the 14th im a highschool student and i pay for my own things so small things like this matter to me. have any information how i could fix it??

Re: paying twice in a month because of cancelled subscription

Alex — Mon, 24 Apr 2023 10:40:03 GMT

Thanks for the post.

Most likely your original subscription is still active and this is why you're getting charged for two Spotify Premium subscriptions.

You can try to locate the old account and cancel the subscription manually. You can have a look here for some helpful tips on finding your old account log-in details.

Further info can be found in this support page.

Hope this helps.

Re: paying twice in a month because of cancelled subscription

liliumlie — Thu, 27 Apr 2023 18:56:37 GMT

i only have one account there isnt an old account its just ill pay before i would have payed if i didnt cancel and join again sorry if i seemed confusing im not so good with english

Re: paying twice in a month because of cancelled subscription

MihailY — Fri, 28 Apr 2023 08:38:13 GMT

Hey @liliumlie,

Thanks for getting back to us.

If you were on Premium Individual and then upgraded to Premium Duo, your remaining Premium Individual time gets recalculated into Premium Duo time because of the price difference between the two plans. If you're sure you don't have a second account and your account page shows Premium Duo as your current plan, this is the most likely reason why your next payment is due earlier than usual.

If you're currently on Premium Duo, you can go ahead and invite a member by following these steps.

We hope this helps. Let us know if you have other questions.