topic Premium Subscription Charged from an Old Credit Card in Subscriptions

Premium Subscription Charged from an Old Credit Card

wolfaust — Sun, 28 May 2023 19:52:33 GMT

Hello,

I changed my saved payment method on the saved payment cards page, but somehow Spotify charged from my old credit card. Even my saved payment method is shown as my newly saved credit card. I can see that my new credit card was saved as a payment method, but the receipt shows my old credit card.

I can see that even if I changed my saved payment method and credit card on the saved payment cards page, on the Account overview page, it still shows my old credit card and it is not updated when I changed my saved payment method on the correct page.

Conclusion: Even if you are saved your new payment method on the saved payment cards page, Spotify won't change the saved payment method on the Account overview page Update Plan section.

Why is this happening?

Re: Premium Subscription Charged from an Old Credit Card

Maxim — Mon, 29 May 2023 06:51:02 GMT

Hey @wolfaust ,

Thanks for coming to the Community.

Can you please try using an incognito browser window or another device to update your payment details?

I also recommend making sure that your new card is issued in the same country as the one set on your account, and that the card has been enabled for international online secure payments, otherwise the system might not accept the new card 🙂

Let me know how it goes.

Re: Premium Subscription Charged from an Old Credit Card

wifirouter — Wed, 31 May 2023 10:15:58 GMT

did you delete your old card and update with your new credit card exactly? Or did you add the new information on the old card? my advice is first stop your premium membership and delete your card. Start a new subscription with your new card after the default subscription date expires. this way you will get an exact solution. 🤔

Re: Premium Subscription Charged from an Old Credit Card

rgecweb — Fri, 24 May 2024 21:11:15 GMT

This just happened to me. I added a new card. and then deleted the old card. Still got charged on the old deleted card.

Re: Premium Subscription Charged from an Old Credit Card

Yordan — Sat, 25 May 2024 10:55:56 GMT

Hi there @rgecweb!

It's possible that you just saved a payment card, but didn't update your payment details. Note that the saved details don’t automatically apply to your plan. To update the payment details, go to Manage your plan on your account page.

In case you were charged both on the new card and the old one, you might have another Premium account. I recommend checking out this article for more info on how to proceed.

Cheers 🤘

Re: Premium Subscription Charged from an Old Credit Card

rgecweb — Sat, 25 May 2024 13:15:28 GMT

Thanks > pretty bad ux

Spotify is charging an old credit card instead of the new one. How do I fix

22ohuk7osbz4p4t0rc0r — Fri, 13 Sep 2024 18:11:14 GMT

I've tried changing the credit card number again but it's still pulling from the old number and it's doing it on multiple accounts. Help!

Spotify is charging my subscription to an eliminated credit card.

PerlEapp — Tue, 18 Mar 2025 22:49:08 GMT

Plan

Premium

Country

Mexico

Device

iPhone

Operating System

iOS 10,

My Question or Issue

I´m paying my subscription with my eliminated credit card and with the new credit card I registered. The bank ( the one I eliminated) said the commerce must notify them, to avoid a suspected fraud, if they cancel the payment.

I already check that credit card is not in my account.

Please help me.

Cannot change payment card

waces — Mon, 24 Nov 2025 08:24:26 GMT

Plan

Premium

Country

Irelans

Device

Irrelevant

Operating System

Irrelevant

My Question or Issue

I wanted to change my payment card for the future payments. I added the new card (card is working,have way more than enough money on that). It asked for authorisation,charged my card with 2€,redirected to the account page and the payment card is …. the old one. So,i trid again,redirected to authenticate,charged with 2€,redirected back and …. still the old card.

For me that’s the last drop to cancel spotfiy forever as it seems the very basic features are not working. I know a few long threads about the issues but for a service it’s the very bare minimum to be able to manage my payment methods. That’s the lowest of the bars.