topic Re: Change payment details in Subscriptions

Change payment details

verazimina86 — Tue, 06 Jun 2023 08:51:47 GMT

Hi Spotify community,

My credit card details changed and I wanted to update my payment details in Spotify, I updated them. And still the system thinks that I I at trial version and I cannot skip songs and listen to the ads.
please advise how I can enable these changes.
Regards,

Vera

Re: Change payment details

Maxim — Tue, 06 Jun 2023 11:56:18 GMT

Hey @verazimina86 ,

Thanks for reaching out.

When you head to https://spotify.com/account, does it say that your plan is Premium?

If so, please make sure to use the username that is displayed on that page for logging into the Spotify app. 🙂

Let me know how it goes.

Re: Change payment details

verazimina86 — Tue, 06 Jun 2023 22:28:16 GMT

Hi Maxim, Thank you very much for your help. It seems I had a duplicate account with different details.

Re: Change payment details

Maxim — Wed, 07 Jun 2023 03:29:14 GMT

Hey @verazimina86 ,

No problem at all! Glad to hear you were able to solve the issue.

Have a great day 🙂