topic Re: repeated password change request in Subscriptions

repeated password change request

JBG1978 — Wed, 29 Jun 2022 23:00:29 GMT

Plan

Premium

Country

Chile

Device

PC HP and Xaomi 12

Operating System

Android and Windows 10

My Question or Issue

For 2 months I have been asked to change the password of my account. Every 2 weeks. Why is it so repeated?

Re: repeated password change request

Luan — Thu, 30 Jun 2022 12:36:20 GMT

Hey, @JBG1978
Welcome to Spotify Community and thanks for reaching out here!
Just to make sure we are on the same page, where exactly have you been asked to change your password? If it was through email, could you share a screenshot of the message, please? (Make sure to cover or hide any sensitive information)
Do you continue getting these messages requesting a password change?

Keep me posted!

Regards,

Luan

Re: repeated password change request

JBG1978 — Wed, 07 Jun 2023 14:31:46 GMT

By mail, every 2 weeks
It had stopped a couple of months ago but for about 1 month it has again asked me to change my password every 1 or 2 weeks. It is really annoying.