topic Change bank card in Subscriptions

Change bank card

Amargedon — Sat, 10 Jun 2023 13:15:43 GMT

Plan

Premium

Country

Netherlands

My Question or Issue

I've a Family subscription and will be switching from bank. My account shows the option to change the payment details, however:

- I cannot choose for my new bank (ASN Bank)

- My N26 card is not accepted

I found in some support text that for Ideal payments I need to cancel my premium subscription and start a new one? Is this for real? And when I do that, will my familiy remain intact or do I need to set it up again?

Re: Change bank card

Maxim — Sun, 11 Jun 2023 05:48:58 GMT

Hey @Amargedon ,

Thanks for coming to the Community.

To change the bank you use for Spotify payments through iDEAL, you must definitely cancel your subscription and re-subscribe with the new payment details. This info wouldn't be displayed on the support page if it wasn't accurate. 🙂

Unfortunately, you'll need to invite your family members again after you've subscribed to Premium Family again using your new bank details.

Let me know if you have any other questions.