topic Re: reembolso in Subscriptions

reembolso

Sapucaia — Thu, 22 Jun 2023 02:46:41 GMT

eu paguei por um plano premium e acabei esquecendo de cancelar e foi cobrado a taxa e queria meu reembolso, não utilizei o spotify premium desde que foi cobrado na minha conta então tenho o direito do meu dinheiro de volta.

Re: reembolso

ThisCommunitySucks — Thu, 22 Jun 2023 15:39:35 GMT

Hi @Sapucaia ,

Thanks for posting in the Spotify Community, and welcome! I hope you don't mind me replying in English.

You can read about Spotify's Refund Policy in this support article. If you believe that you're eligible for a refund, feel free to reach out to Customer Support here.

Also, if you haven't already done so, you can cancel your Premium subscription by following these steps:

Log in to your account page
Under Your plan, click Change Plan
Scroll to Spotify Free and click Cancel Premium

Let me know if you have any other questions, and have a good day!

Re: reembolso

Josuemello — Sat, 02 Dec 2023 02:43:07 GMT

Estava em um plano gratuito do spotify, e hoje foi debitado 21 reais da minha conta. Sem o meu consentimento. Portanto quero meu dinheiro de volta por gentileza.

Re: reembolso

ThisCommunitySucks — Sat, 02 Dec 2023 17:11:25 GMT

Hi @Josuemello,

Thanks for posting in the Spotify Community, and welcome! I hope you don't mind me replying in English.

In this case, I suggest that you check out this support article, which has information about Spotify's refund policy.

Also, if you notice suspicious activity on your Spotify account (such as your subscription changing), I would recommend following these steps to secure your account, as well as reading this support article regarding measures that you can take to protect your Spotify account.

Let me know if you have any other questions, and have a good day!