topic Re: horribly lacking support in Subscriptions

horribly lacking support

kburkle831 — Thu, 22 Jun 2023 14:38:24 GMT

why is there no chat function or live help option? why is it that when I'm having an issue with this service, even though I pay money for it, my only option is to post a message to a forum like this is 2002 and hope that some random stranger takes pity on me and answers it eventually?

Re: horribly lacking support

Maxim — Thu, 22 Jun 2023 15:25:13 GMT

Hey there, @kburkle831,

Is there anything I can help out with?

If so, can you let me know a little more about what your question or issue is? I’d love to see what I can suggest.

Thanks 🙂

Re: horribly lacking support

casp4 — Fri, 23 Jun 2023 05:33:33 GMT

Absolutely agree. Utterly useless. I've been trying to upgrade my subscription for well over an hour now and the website says to go to the app to change plans. The app lets me select the plan then just goes blank. No errors no nothing. Why on earth can I not select plan via the website?! At least then I could inspect to see what the error was!