topic Re: Cannot upgrade subscription via App nor via Web in Subscriptions

Cannot upgrade subscription via App nor via Web

casp4 — Fri, 23 Jun 2023 05:37:39 GMT

I've been trying to upgrade my subscription for well over an hour now and the website says to go to the app to change plans. The app lets me select the plan then just goes blank. No errors no nothing. Why on earth can I not select plan via the website?! At least then I could inspect to see what the error was!

Re: Cannot upgrade subscription via App nor via Web

Maxim — Fri, 23 Jun 2023 13:23:06 GMT

Hey @casp4 ,

Thanks for reaching out.

Can you please share the exact error message you're seeing? 🙂 Also, which payment method are you currently using to pay for Premium?

Let me know.

Re: Cannot upgrade subscription via App nor via Web

casp4 — Fri, 23 Jun 2023 22:50:59 GMT

If I knew what error message there was I'd be able to search for a better solution than posting here. As mentioned it shows a perfectly blank screen, but the top black bar is still there with the back button. No error message, it just never shows anything after I select the duo plan from the plans list.

Payment method is google pay and when I go in there to check if i can do anything, it says I need to open the app to upgrade subscription if I want to change plans.

Re: Cannot upgrade subscription via App nor via Web

Maxim — Sat, 24 Jun 2023 06:53:12 GMT

Hey @casp4 ,

Thanks for getting back 🙂

I agree that seeing a blank page isn't very helpful, so I've made sure that this gets passed onto the relevant team at Spotify.

Since you're currently subscribed through a partner (Google Play), you'll first need to cancel the subscription through them and then wait until your account reverts back to free. Once you're back on the free plan, you can subscribe to a plan of your choice directly on the website.

Hope this helps 🙂