topic Re: Changing country in Subscriptions

Changing country

Nolardo — Sat, 24 Jun 2023 02:41:54 GMT

Plan

Premium

Country

Colombia

Device

Iphone 11

Operating System

iOS 16

My Question or Issue

Hello, i have tried to change the country of spotify from US to Colombia because im on vacation here for a couple months and i need to pay my subscription with the local currency, however when i try to change the plan or country it says that im not allowed to change my subscription and i have look for help but it is really hard to find a solution so i hope that writing this will help. Thank you if anyone has any idea of how to fix this. (I attach a photo that is in spanish but it basically says that im not allowed to change)(I have also tried in my laptop and the same issue pop up)

Re: Changing country

Keanu_C — Sat, 24 Jun 2023 03:46:52 GMT

Hey @Nolardo

Thanks for reaching out!

Here is a page where there is a detail explanation on how to change your region. If you follow those steps, are you still having the same issue?

Keep me posted!

Keanu_C

Re: Changing country

Nolardo — Sat, 24 Jun 2023 18:38:32 GMT

Hey Keanu, yes i have already tried that but i still have the same issue, when i change the country it loads again but the country is the same

Re: Changing country

Keanu_C — Mon, 26 Jun 2023 06:09:45 GMT

@Nolardo

Sometimes, certain credit card companies will have the card designations. It could be that your credit card might be tied to the US.

I have a couple of ideas that you can try, if you can buy Spotify Premium cards, you could pay for your premium that way. Or you could try buying one of those prepaid cards and purchase your premium that way as well.

Keanu_C