topic Payment issues and location in Subscriptions

Payment issues and location

ShepelM — Wed, 12 Jul 2023 11:09:11 GMT

Plan

Premium Duo

Country

Ukraine /Turkey

Device

Iphone 14 PRO

Operating System

(iOS 16.5.1)

My Question or Issue

I from Ulraine, I`m live in Turkey now(I heard about change location`s scam but I really stay here, Spotify forced to change the location) and I used Premium Duo, I have updated my app and during entering into the app Spotify forced to pass login auntification, that I failed coz my previous plan was registred in Ulraine. I had changed my location and tried to subscribe again. Due to no Turkish bank card I can`t use Spoty and I can`t pay to my plan, and I can`t back my previous location.

Re: Payment issues and location

Billy-J — Wed, 12 Jul 2023 16:25:46 GMT

Hey @ShepelM, thanks for reaching out to the Community!

You can pay for Premium in Turkey by using a Turkey-issued bank card, or even a Gift Card. You can also check the available payment methods in Turkey here. Fortunately, if you do not have a Turkish bank card, you may have to purchase gift cards that can be used for Premium subscriptions. Gift cards are available at leading electronic stores, and online.

If you choose to purchase a gift card, you're able to redeem it here, and there is more info about how gift cards work for Premium subscriptions here.

If you have any more questions, just let me know!