topic Re: Premium Duo doesn't work in Subscriptions

Premium Duo doesn't work

Lucianionutmgrn — Tue, 11 Jul 2023 17:59:21 GMT

It is the second time I tried to switch from Premium to Duo Premium to share the account with my girlfriend who lives in the same house with me for 5 years (in Germany). I work in Luxembourg so my payment method is a card issued in Luxembourg. So when my girlfriend tries to log in the duo account it says we don't share the same adress. I have a TIP, put a location option on your app. Spotify being an european company and being aware of remote working or people working in a country and living in another and still don't fix this issues is beyong my understanding. I have a premium account for years and for years i tried to use the duo but without succes.

Plan

Premium

Country

Germany/Luxembourg

Device

Google Pixel 6 Pro / iPhone 12

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Exposed above

Re: Premium Duo doesn't work

Maxim — Wed, 12 Jul 2023 03:46:37 GMT

Hey @Lucianionutmgrn ,

Thanks for reaching out.

For her to be able to join, you'll need to update your payment method to one that's been issued in Germany, so that your country setting will update to Germany at your next billing date.

https://support.spotify.com/article/country-region-settings

Once it has been updated, your girlfriend should have no issues joining. Make sure that the address entered for the verification matches.

Let me know how it goes 🙂

Re: Premium Duo doesn't work

Lucianionutmgrn — Fri, 14 Jul 2023 11:15:47 GMT

Thanks for the reply but unfortunately it is not helpful. I don't have a german issued card since I work in Luxembourg and I am not a german citizen and everyone in Germany ( electric company, tax office , car insurance company , internet company etc ) accepts payment with a foreign card, I never needed a german card. I saw a lot of people had this payment method/adress problem so probably Spotify should somehow rectify this issue unless they need all this data for something else.

Re: Premium Duo doesn't work

Maxim — Fri, 14 Jul 2023 12:11:24 GMT

Hey @Lucianionutmgrn ,

Thanks for getting back.

In that case, you, unfortunately, won't be able to get your country setting updated to Germany, since you don't have a payment method that's been issued there.

If your girlfriend has a German payment method, she could start a subscription through her account and you could update your country setting to Germany when on free. That way, you'll both be able to benefit from the Premium features once you accepted her invite. 🙂