topic Re: No Premium after Payment in Subscriptions

No Premium after Payment

dummyaddress — Tue, 18 Jul 2023 13:42:54 GMT

I have just payed (2hr ago) for a Premium account, I have used PayPal. I can see the transaction went good and I have been charged. Still, on web and app I see I am with Free Plan.

I have no idea what to do and how to reach their finance team. Weird, first time paying for premium and regretting a bit. It's so frustrating.

Re: No Premium after Payment

Maxim — Wed, 19 Jul 2023 03:52:01 GMT

Hey @dummyaddress ,

Thanks for coming to the Community.

I recommend logging out of Spotify and logging back in, as that could refresh some things. 🙂 If the issue persists, I recommend making sure you don't have a second account using this FAQ article.

Let me know how it goes!