não consigo acessar minha conta premiu fica indo na gratuita

Tue, 18 Jul 2023 19:57:45 GMT

minha conta está pra vencer dia 07/08/2023 e é premio não é gratuita não tenho mais acesso pois a conta do nada está como gratuita com anúncios e não consigo voltar a musica.

Re: não consigo acessar minha conta premiu fica indo na gratuita

Lyubka — Wed, 19 Jul 2023 15:07:16 GMT

Hey there,

Thank you for reaching out here in the Community. We hope you don't mind us answering in English as this is the official language of the forum.

Based on what you've described, we understood that you're experiencing issues with your account. By saying that you have active Premium subscription, but your account has reverted back to the free service, you got us thinking that your attempt to pay has not been successful.

We'd recommend that you take a look at your Receipts page. There you should be able to see all your charges and check if you've been charged for a certain month. If you don't see the payment there, it means that it hasn't gone through successfully on our end.

If you see that the payment has failed - head here to see what you can do.

Keep in mind that in order for the payment to go through successfully, your card needs to meet all of our requirements mentioned in the article above.

If that's not case - feel free to elaborate more on your issue. We'll be happy to help out further 🙂

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não consigo acessar minha conta premiu fica indo na gratuita

Re: não consigo acessar minha conta premiu fica indo na gratuita