topic Re: Update Payment Method in Subscriptions

Update Payment Method

ciaramoreroo — Wed, 16 Aug 2023 22:23:41 GMT

I can't update my payment info, I've tried literally every possible route and the website glitches out and just gives me a blank black screen with a "back" arrow and I can't message anyone for help because that screen win't load either, has this happened to anyone before? I keep getting messages on the app and on my computer about how my payment did not go thru because I changed cards recently but nothing is working...

Re: Update Payment Method

Maxim — Mon, 21 Aug 2023 05:54:26 GMT

Hey @ciaramoreroo,

Thanks for coming to the Community 🙂

Can you please give it a try in another browser and/or on another device?

https://www.spotify.com/account/subscription/update/

If the issue persists, please post a screenshot of what you're seeing Let me know how it goes!