topic Re: premium subscription not working in Subscriptions

premium subscription not working

araaaam — Tue, 22 Aug 2023 12:49:36 GMT

I activated Premium last week but according to the App (on iPhone 12 and in the Desktop App) I am still on a free plan.

- Paid through PayPal
- My account says I have the Premium subscription
- I have a Spotify invoice stating I paid on August 16th.
- I tried to log out/ log in several times on both apps (as per FAQ answer) but it still shows I am on a free plan.

Anyone who can help me out?

Re: premium subscription not working

Maxim — Tue, 22 Aug 2023 15:36:53 GMT

Hey @araaaam,

Thanks for reaching out.

Did you subscribe to Premium Individual, Premium Student, Premium Duo or Premium Family? 🙂

Let me know.

Re: premium subscription not working

araaaam — Tue, 22 Aug 2023 16:43:18 GMT

Hey @Maxim, this concerns premium individual...

Re: premium subscription not working

araaaam — Tue, 22 Aug 2023 16:44:34 GMT

Hi @Maxim, this concerns premium individual....

Re: premium subscription not working

Maxim — Tue, 22 Aug 2023 16:53:19 GMT

Hey @araaaam,

Thanks for letting me know.

Did you make sure to use the username that is displayed at https://spotify.com/account for logging into the app? 🙂

Re: premium subscription not working

araaaam — Tue, 22 Aug 2023 17:02:06 GMT

Hi @Maxim,

yes I did. I tried multiple times both with the username as displayed at my account as well as with the according e-mailadress. Unfortunately so far without any luck...

Re: premium subscription not working

Maxim — Wed, 23 Aug 2023 03:40:02 GMT

Hey @araaaam,

Thanks for letting me know.

Can you post a few screenshots of the app so that we can see how it looks on your end? 🙂

Also, have you tried using any Premium features yet (e.g. downloading music for offline listening)?