topic Re: Being Charged But Didn't Sign Up in Subscriptions

Being Charged But Didn't Sign Up

OKAlready — Mon, 30 Apr 2018 21:21:22 GMT

I'm seeing Spotify charges on my Credit Card statements but I did NOT sign up. The charges start immediately after the free trial through my phone company expired. My records and the phone company's records show that I cancelled before the deadline. How do I end payments and, ideally, get reimbursed for charges I did not approve?

Re: Being Charged But Didn't Sign Up

MattSuda — Mon, 30 Apr 2018 21:30:39 GMT

Hey @OKAlready

Check with your friends/family to see if anyone you know subscribed with your payment details, or learn how to find accounts. They can then follow these steps to cancel.

If you think your details have been used by an unauthorized party or anyone else you're not able to contact:

Go to our contact form.
Select Subscription, then Other.
Click I STILL NEED HELP.
Select Premium as your type of subscription.
Under Your Spotify username or Facebook login, enter "unknown".
Under Your email address (registered to your Spotify account), enter the email address you'd like to be contacted on.
Fill out the other details and submit.

https://support.spotify.com/article/why-am-i-being-charged/

Re: Being Charged But Didn't Sign Up

user-removed — Wed, 23 Aug 2023 17:25:10 GMT

Same think happened to me, Spotify also make it very hard to cancel your account there being no way to do it on line, which is extremely annoying, and smacks of the sort of tricks scammers use.

Re: Being Charged But Didn't Sign Up

Susan_GP — Wed, 23 Aug 2023 18:56:23 GMT

Hey there @user-removed,

Thanks for reaching out to the Community!

You can cancel your subscription anytime by following these steps. Just make sure you're logging in with the correct account when doing so. If you don't know the account you're being charged for, we recommend checking if you have another Premium account following these steps.

Or if you prefer, you can contact our Support team and they'll help with that.

Let us know if you have any questions!

I dont have any subscription, i did not even applied still my money deducted from my account

Yuvrajdixit — Tue, 10 Dec 2024 08:13:13 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Just fine Spotify on bank statement, no known account

Skmccabe1 — Sat, 04 Jan 2025 18:34:19 GMT

I have no idea how I signed up and there is no user name linked to my emails. I am billed 19.99 per month. This has apparently been ongoing for some time. I need this cancelled now, there a seems to be no easy way to communicate with Spotify without an account. Admin, please have cust service reply on this thread so I can contact.

complaint of charge

rwang163 — Sun, 08 Jun 2025 02:31:32 GMT

hello there, my account number is **bleep**, and I'm the owner of this account. I don't even know why I'm being charged as a membership at Spotify and I'm really disappointed at you, please issue me with a refund! i did not make that subscribption at all thank you i need my money back