Why does the gift card code not work even though bought from right country?

illu — Sun, 17 Sep 2023 20:42:32 GMT

I bought a gift card from startselect.com, selected the right country and the gift card code is not working. Tried to sort it out with startselect, but everything seems to be in order from their perspective and asked to contact spotify.

Have tried:
- checked that the country code from the account and gift card match
- logoff and logon again to redeem code
- logoff from spotify app to check whether it still turned into premium
- tried redeem from another device if there is something browser/device related as an issue
- contacted startselect support and made all these steps they requested

And tried to find ACTUAL spotify support, unsuccessfully.

Re: Why does the gift card code not work even though bought from right country?

Maxim — Mon, 18 Sep 2023 03:33:18 GMT

Hey @illu,

Thanks for reaching out.

Please share the exact error message you're seeing when attempting to redeem the Gift Card at https://spotify.com/redeem 🙂

topic Why does the gift card code not work even though bought from right country? in Subscriptions

Why does the gift card code not work even though bought from right country?

Re: Why does the gift card code not work even though bought from right country?