topic Re: Premium for Family in Subscriptions

Premium for Family

Randyccl — Mon, 10 Jul 2017 06:29:01 GMT

1 of my member being kick out from the Premium for Family, when i try to invite him as member. we get this message but yet still unable to join the family.
Please help.

Re: Premium for Family

Bittencourt — Mon, 10 Jul 2017 12:58:33 GMT

Hi @Randyccl, welcome to the Community 🙂

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!

Re: Premium for Family

mamarealtor1 — Mon, 10 Jul 2017 17:18:55 GMT

I am being charged on my Rogers bill double the price I am supposed to be. How do I speak to someone about this?

Re: Premium for Family

Bittencourt — Mon, 10 Jul 2017 19:56:06 GMT

Hi @mamarealtor1, welcome to the Community.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is via Twitter - just send them a Direct Message @SpotifyCares.

Another great way is to use the Facebook support. Shoot them a message here: Spotify Cares. They generally reply very quickly.

If you don't want to use the social media channels, you can fill out the online contact form. Make sure to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply. Support usually gets back within a day or two.

Let me know if this helps!