topic Re: Duo question in Subscriptions

Duo question

25983685 — Wed, 25 Oct 2023 22:34:16 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have a teen that is currently on premium that I pay for via gift carda. My other teen now whats in on the action so I am looking to get Duo.

Questions:

1. The teens are 50/50 between me and the other parent (seperate houses). The Duo conditions say they need to be in the same house. Will this be an issue?

2. How to pay? I am not keen to have my credit card attached to one of their accounts. Can I top the account each month? are gift cards still an option?

Re: Duo question

Maxim — Thu, 26 Oct 2023 03:40:52 GMT

Hey @25983685,

Thanks for reaching out.

No, that shouldn't be an issue.
Unfortunately, Gift Cards cannot be used for Premium Duo, so you'd have to use a recurring payment method (e.g. credit card).

I hope this clears things up 🙂

Re: Duo question

25983685 — Thu, 26 Oct 2023 03:54:00 GMT

Thanks, what if i got a family account so i was the account manager?

Re: Duo question

Maxim — Thu, 26 Oct 2023 04:05:19 GMT

Hey @25983685,

That would work too. You'd still have to use a recurring payment merhod, though, but this can be done through your account if you're the plan owner. 🙂