https://community.spotify.com/t5/Subscriptions/Cannot-cancel-Family-subscription/m-p/1738506#M14472 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/13123461">@drdana22</a>&nbsp;and welcome to the Spotify Community!</P> <P>&nbsp;</P> <P>We recommend you give it another try from an incognito window or from a different browser.&nbsp;<SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Try clearing your browser's cache/cookies and refreshing. Does that help at all? /&quot;}" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:[null,0],&quot;11&quot;:4,&quot;12&quot;:0}">Clearing your browser's cache/cookies and refreshing can also help with this.</SPAN></P> <P>&nbsp;</P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Try clearing your browser's cache/cookies and refreshing. Does that help at all? /&quot;}" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:[null,0],&quot;11&quot;:4,&quot;12&quot;:0}">If you're still having trouble after this, we recommend you contact us&nbsp;<SPAN style="font-weight: 400;">via email </SPAN><A href="https://www.spotify.com/about-us/contact/contact-spotify-support/" target="_blank"><SPAN style="font-weight: 400;">here</SPAN></A><SPAN style="font-weight: 400;"> or through our official social media channels in </SPAN><A href="https://www.facebook.com/SpotifyCares-227973660732160" target="_blank"><SPAN style="font-weight: 400;">Facebook</SPAN></A><SPAN style="font-weight: 400;"> or </SPAN><A href="https://twitter.com/SpotifyCares" target="_blank"><SPAN style="font-weight: 400;">Twitter</SPAN></A><SPAN style="font-weight: 400;">. </SPAN></SPAN></P> <P>&nbsp;</P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Try clearing your browser's cache/cookies and refreshing. Does that help at all? /&quot;}" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:[null,0],&quot;11&quot;:4,&quot;12&quot;:0}">Let us know if you have any other questions.</SPAN></P> Wed, 12 Jul 2017 00:33:17 GMT JuanCamilo 2017-07-12T00:33:17Z https://community.spotify.com/t5/Subscriptions/Cannot-cancel-Family-subscription/m-p/1738286#M14459 <P>I want to cancel my family subscription and go back to premuim but every time I try, I get an error that says "Oops, something went wrong, please try again". What can I do to complete this successfully? Thanks</P> Tue, 11 Jul 2017 20:33:16 GMT https://community.spotify.com/t5/Subscriptions/Cannot-cancel-Family-subscription/m-p/1738286#M14459 drdana22 2017-07-11T20:33:16Z https://community.spotify.com/t5/Subscriptions/Cannot-cancel-Family-subscription/m-p/1738506#M14472 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/13123461">@drdana22</a>&nbsp;and welcome to the Spotify Community!</P> <P>&nbsp;</P> <P>We recommend you give it another try from an incognito window or from a different browser.&nbsp;<SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Try clearing your browser's cache/cookies and refreshing. Does that help at all? /&quot;}" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:[null,0],&quot;11&quot;:4,&quot;12&quot;:0}">Clearing your browser's cache/cookies and refreshing can also help with this.</SPAN></P> <P>&nbsp;</P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Try clearing your browser's cache/cookies and refreshing. Does that help at all? /&quot;}" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:[null,0],&quot;11&quot;:4,&quot;12&quot;:0}">If you're still having trouble after this, we recommend you contact us&nbsp;<SPAN style="font-weight: 400;">via email </SPAN><A href="https://www.spotify.com/about-us/contact/contact-spotify-support/" target="_blank"><SPAN style="font-weight: 400;">here</SPAN></A><SPAN style="font-weight: 400;"> or through our official social media channels in </SPAN><A href="https://www.facebook.com/SpotifyCares-227973660732160" target="_blank"><SPAN style="font-weight: 400;">Facebook</SPAN></A><SPAN style="font-weight: 400;"> or </SPAN><A href="https://twitter.com/SpotifyCares" target="_blank"><SPAN style="font-weight: 400;">Twitter</SPAN></A><SPAN style="font-weight: 400;">. </SPAN></SPAN></P> <P>&nbsp;</P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Try clearing your browser's cache/cookies and refreshing. Does that help at all? /&quot;}" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:[null,0],&quot;11&quot;:4,&quot;12&quot;:0}">Let us know if you have any other questions.</SPAN></P> Wed, 12 Jul 2017 00:33:17 GMT https://community.spotify.com/t5/Subscriptions/Cannot-cancel-Family-subscription/m-p/1738506#M14472 JuanCamilo 2017-07-12T00:33:17Z