topic can not buy premium account in Subscriptions

can not buy premium account

Agresor_kay777 — Fri, 24 Nov 2023 20:37:16 GMT

I had previously bought a premium subscription, then canceled it, moved to another country, used a free subscription for some time, then moved to another country, continuing to use a free subscription, but soon I was so fed up with advertising that I decided to buy a premium again.
And no matter how I tried to pay, cards from different countries, nothing worked. I have a feeling that I was blocked from paying and only the free mode is available to me.

They say that you can connect your card to Google Pay and pay through it, but I don’t have an Android device to do that.

No ad blockers, incognito mode, etc, nothing works..

Mac OS Sonoma 14.1.1

iPhone 17.1.1

Re: can not buy premium account

Maxim — Fri, 24 Nov 2023 21:08:11 GMT

Hey @Agresor_kay777,

Thanks for reaching out.

Please share the exact error message you're seeing as well as the name of the country you're currently in. 🙂

Re: can not buy premium account

Agresor_kay777 — Sat, 25 Nov 2023 16:33:17 GMT

I`am in Armenia, paying by armenian card

Re: can not buy premium account

Maxim — Sat, 25 Nov 2023 16:37:23 GMT

Hey @Agresor_kay777,

Thanks for letting me know 🙂

I recommend making sure that your payment method has sufficient funds, and is:

Not expired or canceled.
Enabled for foreign, secure online, and recurring purchases. Look for these settings in your bank’s mobile app.

Also, make sure your bank or payment provider has your correct details. They may need to verify your identity for security, e.g. with a password, PIN, fingerprint, or code sent to your device.

Let me know how it goes!

Re: can not buy premium account

Agresor_kay777 — Sat, 25 Nov 2023 18:08:56 GMT

I`am using this card all the time, buying stuff at Amazon, Computer Universe and so on, everything is fine

Re: can not buy premium account

Agresor_kay777 — Sat, 25 Nov 2023 18:11:08 GMT

I think I need someone who can check my account inside the system to see whats going on

Re: can not buy premium account

Maxim — Sun, 26 Nov 2023 07:51:06 GMT

Hey @Agresor_kay777,

Thsnks for letting me know.

In this case, it's best to reach out to your bank, payment provider or card issuer about this do that they can take a closer look at what's going on 🙂

Re: can not buy premium account

Agresor_kay777 — Sun, 26 Nov 2023 19:53:17 GMT

Its not a problem with bank, cuz I`ve tried 3 different bank cards, none of them works

Re: can not buy premium account

Maxim — Mon, 27 Nov 2023 08:28:38 GMT

Hey again @Agresor_kay777,

Feel free to reach out to Support here so that they can take a look at your account, but keep in mind that there's a chance they'll tell you the same thing I already did 🙂

Hope this helps.

Re: can not buy premium account

Agresor_kay777 — Wed, 29 Nov 2023 17:03:40 GMT

financial support helped me, as I told earlier they can block to accept my payments, so they unlock it and now Iam a premium user again

we can close this topic now

Re: can not buy premium account

Imoesi — Thu, 13 Jun 2024 19:09:15 GMT

I am also facing the same error message.

It's my First time subscribing to premium though and I haven't traveled to another country.