topic Re: Family Plan in Subscriptions

Family Plan

pedrosolorzano9 — Tue, 11 Jul 2017 21:59:31 GMT

Hello,

I have been removed from my family plan 2 times in a row without reason and now it says i cant join the family plan i pay for... What can i do? it is the 3rd time this has happened, my dad and brother can still use the plan but for some reason i cant...

Help please

Re: Family Plan

DaniBravo — Wed, 12 Jul 2017 00:22:32 GMT

it has happend to me 2 times too!!! AND WE LIVE IN THE SAME HOUSE! spotify should work on this.

Re: Family Plan

Bittencourt — Wed, 12 Jul 2017 02:52:14 GMT

Hi @pedrosolorzano9 and @DaniBravo, welcome to the Community.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!