https://community.spotify.com/t5/Subscriptions/Premium-not-showing/m-p/1738597#M14487 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/13105021">@Alittledeal</a>&nbsp;and welcome to the Spotify Community!</P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">We're afraid that this offer has already expired and is no longer accessible, so it's possible that the payment failed. If that payment shows as pending/processing/pre-auth, <A href="https://support.spotify.com/learn-more/faq/#!/article/pending-charges" target="_self">this</A> may explain things.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">In this case, we recommend that you contact us via email </SPAN><A href="https://www.spotify.com/about-us/contact/contact-spotify-support/" target="_blank"><SPAN style="font-weight: 400;">here</SPAN></A><SPAN style="font-weight: 400;"> or through our official social media channels in </SPAN><A href="https://www.facebook.com/SpotifyCares-227973660732160" target="_blank"><SPAN style="font-weight: 400;">Facebook</SPAN></A><SPAN style="font-weight: 400;"> or </SPAN><A href="https://twitter.com/SpotifyCares" target="_blank"><SPAN style="font-weight: 400;">Twitter</SPAN></A><SPAN style="font-weight: 400;">. This way, we'll be able to take a closer look at your account and see what happened there.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">Let us know how it goes and if you have any other questions.</SPAN></P> Wed, 12 Jul 2017 02:54:14 GMT JuanCamilo 2017-07-12T02:54:14Z https://community.spotify.com/t5/Subscriptions/Premium-not-showing/m-p/1737155#M14408 Hi,<BR />I paid for 3 months of spotify for £9.99 my google play account. The £9.99 showed up on my last phone bill and I have been receiving premium features, however, when I log into my spotify account the premium status does not show. As such, I am unable to cancel the subscription.<BR /><BR />Please help!<BR /><BR /> Mon, 10 Jul 2017 23:19:05 GMT https://community.spotify.com/t5/Subscriptions/Premium-not-showing/m-p/1737155#M14408 Alittledeal 2017-07-10T23:19:05Z https://community.spotify.com/t5/Subscriptions/Premium-not-showing/m-p/1738597#M14487 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/13105021">@Alittledeal</a>&nbsp;and welcome to the Spotify Community!</P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">We're afraid that this offer has already expired and is no longer accessible, so it's possible that the payment failed. If that payment shows as pending/processing/pre-auth, <A href="https://support.spotify.com/learn-more/faq/#!/article/pending-charges" target="_self">this</A> may explain things.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">In this case, we recommend that you contact us via email </SPAN><A href="https://www.spotify.com/about-us/contact/contact-spotify-support/" target="_blank"><SPAN style="font-weight: 400;">here</SPAN></A><SPAN style="font-weight: 400;"> or through our official social media channels in </SPAN><A href="https://www.facebook.com/SpotifyCares-227973660732160" target="_blank"><SPAN style="font-weight: 400;">Facebook</SPAN></A><SPAN style="font-weight: 400;"> or </SPAN><A href="https://twitter.com/SpotifyCares" target="_blank"><SPAN style="font-weight: 400;">Twitter</SPAN></A><SPAN style="font-weight: 400;">. This way, we'll be able to take a closer look at your account and see what happened there.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">Let us know how it goes and if you have any other questions.</SPAN></P> Wed, 12 Jul 2017 02:54:14 GMT https://community.spotify.com/t5/Subscriptions/Premium-not-showing/m-p/1738597#M14487 JuanCamilo 2017-07-12T02:54:14Z