topic Can't start free trial? in Subscriptions

Can't start free trial?

Bicycllist — Wed, 27 Dec 2023 13:46:28 GMT

Plan

Free/Premium

Country

Trying to start a trial, and no matter what card i use it tells me payment fails. Can someone help?

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Trying to start a trial, and no matter what card i use it tells me payment fails. Can someone help?

Re: Can't start free trial?

Billy-J — Thu, 28 Dec 2023 03:37:33 GMT

Hey @Bicycllist, thanks for reaching out to the Community!

Before troubleshooting, ensure that you haven't been charged anything by checking your bank statement and checking your emails for any confirmation that you've subscribed to Premium.

Once you've done that, I'd recommend subscribing to the trial using a different browser or private window. It's also important to note that Premium trials are only for new Premium subscribers - if you have subscribed to Premium in the past, you will not be able to use another trial.

If you're still having trouble, can you try following all of the steps provided on this page?
Let me know how this goes!

Re: Can't start free trial?

Bicycllist — Thu, 28 Dec 2023 19:14:54 GMT

Haven't had premium, my mom was going to use her payment method, but she has premium so it won't work that way, going to try different browser now, thank you

Re: Can't start free trial?

Bicycllist — Thu, 28 Dec 2023 19:22:23 GMT

Nope, no luck, and i went thru the list too. I'm at a loss

Re: Can't start free trial?

Maria — Mon, 01 Jan 2024 10:47:12 GMT

Hey there @Bicycllist,

Thanks for the reply and additional info.

Could you double-check with your bank to make sure everything looks alright with your payment method from their end?

Once you've checked with them, we recommend waiting 24 hours before you give subscribing another shot.

Should the issue persist afterwards, we suggest getting in touch with our Customer Support team, as they have the best tools to help you look into this further.

Keeping our fingers crossed it gets fixed for you soon! We're just a post away if anything appears.