https://community.spotify.com/t5/Subscriptions/Reset-password/m-p/5795281#M145637 <P>Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/26084605">@HelenG123</a>,</P> <P>&nbsp;</P> <P>Thank you for reaching out to the Community and welcome.</P> <P>&nbsp;</P> <P>Since this type of issue is commonly related to some damaged cache stored on your device or network restrictions, we'd first recommend trying with a different Wi-Fi network and in an incognito window to see if it makes any difference.</P> <P>&nbsp;</P> <P>If the issue persists, as it's possible that it could be account-related and we don't have access to users' accounts from the Community, we'd suggest contacting our<A href="https://www.spotify.com/about-us/contact/" target="_blank">&nbsp;Customer Support</A> directly so they can check your account and help you further.</P> <P>&nbsp;</P> <P>Hope this helps. If anything else comes up, the Community will be here for you.&nbsp;</P> Thu, 04 Jan 2024 17:23:37 GMT OscarDC 2024-01-04T17:23:37Z https://community.spotify.com/t5/Subscriptions/Reset-password/m-p/5794122#M145616 <P>trying to reset my password but link is invalid within seconds of receiving it in inbox?&nbsp;</P> Thu, 04 Jan 2024 03:38:40 GMT https://community.spotify.com/t5/Subscriptions/Reset-password/m-p/5794122#M145616 HelenG123 2024-01-04T03:38:40Z https://community.spotify.com/t5/Subscriptions/Reset-password/m-p/5795281#M145637 <P>Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/26084605">@HelenG123</a>,</P> <P>&nbsp;</P> <P>Thank you for reaching out to the Community and welcome.</P> <P>&nbsp;</P> <P>Since this type of issue is commonly related to some damaged cache stored on your device or network restrictions, we'd first recommend trying with a different Wi-Fi network and in an incognito window to see if it makes any difference.</P> <P>&nbsp;</P> <P>If the issue persists, as it's possible that it could be account-related and we don't have access to users' accounts from the Community, we'd suggest contacting our<A href="https://www.spotify.com/about-us/contact/" target="_blank">&nbsp;Customer Support</A> directly so they can check your account and help you further.</P> <P>&nbsp;</P> <P>Hope this helps. If anything else comes up, the Community will be here for you.&nbsp;</P> Thu, 04 Jan 2024 17:23:37 GMT https://community.spotify.com/t5/Subscriptions/Reset-password/m-p/5795281#M145637 OscarDC 2024-01-04T17:23:37Z