topic Re: 3 moths trial in Subscriptions

3 moths trial

ines_ — Mon, 08 Jan 2024 11:38:34 GMT

I went to check Spotify's premium options and the website in Portuguese makes reference to the premium trial for 3 months. It says to click. I clicked and it says that we must enter a payment method just to stay registered in case, after the trial period, we want to keep the premium. I opted for paypal and subscribed. I immediately received the receipt charging me the €7.99 when that was not what I initially subscribed to.

I find it unbelievable how there is no direct customer support. Is it through this chat that someone from Spotify will explain this situation to me?

Re: 3 moths trial

Maxim — Mon, 08 Jan 2024 16:08:50 GMT

Hey @ines_,

Thanks for reaching out.

The offer you've mentioned is usually only for users who haven't had Premium before and it was likely displayed to you while you were logged out of the site.

You can reach out to Support so that they can check if you were eligible for it and why you've been charged. 🙂

Hope this helps.

Re: 3 moths trial

ines_ — Tue, 09 Jan 2024 19:15:52 GMT

Thank you, Maxim!

I'll get in touch to the support team.