topic Re: I CAN'T USE MY GIFT CARD in Subscriptions

I CAN'T USE MY GIFT CARD

Krys17 — Tue, 09 Jan 2024 18:47:52 GMT

A friend send me a gift card from amazon but I can't seem to activate it and I need help.

I tried to find something on the community but it wasn't easy or comfortable

could you please help me?

Re: I CAN'T USE MY GIFT CARD

Maxim — Tue, 09 Jan 2024 19:19:52 GMT

Hey @Krys17,

Thanks for reaching out.

Gift Cards can be redeemed at https://spotify.com/redeem 🙂

If any error messages appear, please share those here.

Re: I CAN'T USE MY GIFT CARD

Krys17 — Tue, 09 Jan 2024 19:31:21 GMT

Hi!

It's an Amazon gift card, a digital one. I just received the email
"congratulations (user) send you a gift"

When I click on the button "get your gift card" it opens a second page and
it reads "403 forbidden" and noting else happens

I've trying to activate it since November, but it hasn't been possible

Could you please help me?

Re: I CAN'T USE MY GIFT CARD

Maxim — Tue, 09 Jan 2024 19:34:21 GMT

Hey @Krys17,

Thanks for getting back.

Just to double-check, is it actually an Amazon Gift Card or a Spotify Gift Card that was sent to you by Amazon via email?

Also, please post a screenshot of the error message and preferably the first part of the URL.

Thanks.

Re: I CAN'T USE MY GIFT CARD

Krys17 — Tue, 09 Jan 2024 19:48:48 GMT

Thank you!

it is an Amazon Gift Card

[image: image.png]

When I click on the yellow buttom this happens:

[image: image.png]

This is the URL

[removed]

Re: I CAN'T USE MY GIFT CARD

Maxim — Tue, 09 Jan 2024 19:50:39 GMT

Hey @Krys17,

Thanks for sharing.

I have checked and removed the URL from your post, since you've posted it in full. This means that anyone could've now redeemed the Gift Card, but let's hope that didn't happen. 🙂

Since you can't access the URL yourself, I'll be sending you the contents of it through a private message in the Community shortly.

Re: I CAN'T USE MY GIFT CARD

Krys17 — Tue, 09 Jan 2024 19:57:21 GMT

I'M SO SORRY

I'm new at the community, thank you so much for the help, I've been trying
to activate it since november, it means a lot, music is very important to me

But, if this happens again in the future, what should I do?

Re: I CAN'T USE MY GIFT CARD

Maxim — Tue, 09 Jan 2024 19:58:45 GMT

Hey @Krys17,

If it happens again, I recommend trying it in another browser and/or on another device, preferably while using a different network connection. 🙂

Re: I CAN'T USE MY GIFT CARD

Krys17 — Tue, 09 Jan 2024 20:01:21 GMT

Got it Maxim, thank you so so so much

It really means a lot

I'll be standing by for your instructions

THANK YOU

Re: I CAN'T USE MY GIFT CARD

Maxim — Tue, 09 Jan 2024 20:02:13 GMT

Alrighty! I'm having some issues sending the private message right now, but I'm working on it 🙂

Re: I CAN'T USE MY GIFT CARD

Krys17 — Tue, 09 Jan 2024 20:05:21 GMT

Thank you, i really appreciate it, I've been trying since november, a few
more moments shouldn't be a problem 🙂

Re: I CAN'T USE MY GIFT CARD

Maxim — Tue, 09 Jan 2024 20:18:35 GMT

Can you please try to enable your private messages at https://community.spotify.com/t5/user/myprofilepage/tab/user-preferences:private-messenger? 🙂

Let me know once you've done that.

Re: I CAN'T USE MY GIFT CARD

Krys17 — Tue, 09 Jan 2024 20:24:21 GMT

I'm on the link, but I can't seem to find the private messages option it
only depicts time zone, language, and them three check boxes about htl and
the posts but nothing about messages, am I on the wrong page?

Re: I CAN'T USE MY GIFT CARD

Maxim — Tue, 09 Jan 2024 20:26:18 GMT

Oh I see. If you're on that page, click on "Preference Options", a list should now appear. Select "Private Messenger".

You should be able to enable the Private Messages there 🙂

Re: I CAN'T USE MY GIFT CARD

Krys17 — Tue, 09 Jan 2024 20:33:21 GMT

Maxim, I'm sorry for being dumb, on which one:

[image: image.png]

I've looked in all of them but I can't find the messages 😞

Re: I CAN'T USE MY GIFT CARD

Maxim — Tue, 09 Jan 2024 20:37:16 GMT

The image upload seems to have failed, can you try uploading it as an attachment within your post or here (and then share the link here) instead?

You can also try to access the settings for private messages by going to the community settings > preferences > private messenger.

Re: I CAN'T USE MY GIFT CARD

Krys17 — Tue, 09 Jan 2024 20:41:21 GMT

It's done! I don´t know how but it is enabled 🙂

Re: I CAN'T USE MY GIFT CARD

Maxim — Tue, 09 Jan 2024 20:46:10 GMT

Great! You should receive a PM soon then. 🙂

Re: I CAN'T USE MY GIFT CARD

Krys17 — Tue, 09 Jan 2024 20:57:21 GMT

Maxim, now it appears the following

[image: image.png]

Is there anything else that we can do or do I just lose the gift card 😞 ?

Re: I CAN'T USE MY GIFT CARD

Maxim — Tue, 09 Jan 2024 20:58:27 GMT

The image upload seems to have failed, can you try uploading it as an attachment or here (and then share the link here) instead?

Or, if it's an image of an error message, just copy-paste the text here 🙂