topic Re: Account Help in Subscriptions

Account Help

Hjulian44 — Wed, 10 Jan 2024 02:41:37 GMT

So I completed the invite link to my fiance because we both had separate Spotify accounts and wanted to save a little money. He was just notified and charged as if he still had separate account. Even though on my Spotify app account it has both of us listed under the premium duo account, as it should. Question is how do we go about his app/account so he isn't charged??

Re: Account Help

Maxim — Wed, 10 Jan 2024 04:51:25 GMT

Hey @Hjulian44,

Thanks for reaching out.

Every active subscription gets canceled when an account joins a Premium Duo/Family plan, so if he's still being charged, he's likely got a second account with Spotify. I recommend that he checks out this FAQ article for the next steps to take 🙂

Let me know how it goes!