https://community.spotify.com/t5/Subscriptions/Spotify-p/m-p/5809667#M145853 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/26093951">@Darrenwipf</a>,</P> <P>&nbsp;</P> <P>Thanks for reaching out!<BR /><BR />Our Duo &amp; Family plans are only available to folks who live under the same roof.<BR />However, before switching to a different plan, you'd still have to cancel this one and wait until your account reverts to free.<BR /><BR />This aside though - it looks to me like you hadn't cancelled your subscription which is the reason why you're still getting charged. However, as we can't view user accounts from the Community, in order for this to get sorted out, you'd need to reach out to our support folks&nbsp;instead. You can do so by following this link <A href="https://www.spotify.com/about-us/contact/" target="_self">here</A>.<BR /><BR /><STRONG>Tip</STRONG>:&nbsp;You can find information about our refund policy by clicking&nbsp;<A href="https://support.spotify.com/article/refund-policy/" target="_self">here</A>.<BR /><BR />Hope this helps! We'll be here for you should any questions come to mind.</P> Thu, 11 Jan 2024 15:18:46 GMT Vasil 2024-01-11T15:18:46Z https://community.spotify.com/t5/Subscriptions/Spotify-p/m-p/5808743#M145851 <P>So I had Spotify premium and I had not used a real email address only to find out Spotify had made multiple charges despite me deleting the card permanently and I had also verified my email address and I have no idea how to get a refund if anyone wants to add me to their plan I would really appreciate it!</P> Thu, 11 Jan 2024 02:58:29 GMT https://community.spotify.com/t5/Subscriptions/Spotify-p/m-p/5808743#M145851 Darrenwipf 2024-01-11T02:58:29Z https://community.spotify.com/t5/Subscriptions/Spotify-p/m-p/5809667#M145853 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/26093951">@Darrenwipf</a>,</P> <P>&nbsp;</P> <P>Thanks for reaching out!<BR /><BR />Our Duo &amp; Family plans are only available to folks who live under the same roof.<BR />However, before switching to a different plan, you'd still have to cancel this one and wait until your account reverts to free.<BR /><BR />This aside though - it looks to me like you hadn't cancelled your subscription which is the reason why you're still getting charged. However, as we can't view user accounts from the Community, in order for this to get sorted out, you'd need to reach out to our support folks&nbsp;instead. You can do so by following this link <A href="https://www.spotify.com/about-us/contact/" target="_self">here</A>.<BR /><BR /><STRONG>Tip</STRONG>:&nbsp;You can find information about our refund policy by clicking&nbsp;<A href="https://support.spotify.com/article/refund-policy/" target="_self">here</A>.<BR /><BR />Hope this helps! We'll be here for you should any questions come to mind.</P> Thu, 11 Jan 2024 15:18:46 GMT https://community.spotify.com/t5/Subscriptions/Spotify-p/m-p/5809667#M145853 Vasil 2024-01-11T15:18:46Z