Purchased annual plan, which will renew in 6 months, but like to upgrade to duo now.

IndianaPerson — Sat, 03 Feb 2024 18:48:14 GMT

My question.

I am currently on a Premum plan that I bought as an annual subscription. That plan shows that it renews in August 2024. I am tryign to upgrade to Duo today, but it make it look like it will start charging me $10.99/mo today, and $14,99 in two months...rather than acknowledging that I have months left on singe premium,

Free/Premium

Re: Purchased annual plan, which will renew in 6 months, but like to upgrade to duo now.

Maxim — Sun, 04 Feb 2024 10:08:30 GMT

Hey @IndianaPerson,

Thanks for coming to the Community.

When you upgrade from Premium Individual to Premium Duo, your existing Individual time will be converted into Duo time and it shouldn't charge you immediately for the new plan.

Your next payment date will, however, be earlier than before, in order to make up for the price difference. 🙂

If you're seeing that you'll be charged today, I recommend making sure you're logged into the right account by checking your Account Overview page and you can also try upgrading again through this link.

Let me know how it goes!

topic Re: Purchased annual plan, which will renew in 6 months, but like to upgrade to duo now. in Subscriptions

Purchased annual plan, which will renew in 6 months, but like to upgrade to duo now.

Re: Purchased annual plan, which will renew in 6 months, but like to upgrade to duo now.