topic Re: Update / Change Payment Details isn't working in Subscriptions

Update / Change Payment Details isn't working

Rhauri — Fri, 15 Sep 2023 10:22:02 GMT

I'm UK based.
I want to change the card for my monthly Spotify charge.
Account Overview > Your Plan > payment details > Update
Takes me to https://www.spotify.com/account/subscription/update-payment-details/

I click the top "Credit or debit card" option (the other option is PayPal) and then I get 3 flashing dots below that imply it's loading the payment details input bit, but after 10 minutes, nothing.
I've tried on 4 different browsers, all give the same lack of progress.

Re: Update / Change Payment Details isn't working

Rhauri — Thu, 24 Nov 2022 10:23:34 GMT

I tried again today and it worked 🙂
So whatever gremlin or some such was the problem is now resolved.

Re: Update / Change Payment Details isn't working

Elena — Fri, 25 Nov 2022 10:02:31 GMT

Hey @Rhauri!

So happy to hear things worked out well for you. It's possible that the gremlin was just a temporary error that went away after some time.

Now that everything is order with your Premium, we can suggest taking a peek at out Music section to find some song recommendations

If you like you can go ahead and introduce yourself here in this thread as well.

See you around the forum!

Re: Update / Change Payment Details isn't working

Nickibrunklund — Wed, 27 Dec 2023 08:08:16 GMT

I have the same problem today

Re: Update / Change Payment Details isn't working

MihailY — Thu, 28 Dec 2023 07:15:31 GMT

Hey @Nickibrunklund,

Thanks for reaching out.

If you're having the same issue, we'd suggest trying again on a different device using a different internet connection (preferably by a different provider). If the issue persists, please wait 24 hours and try again.

Let us know how it goes.

Re: Update / Change Payment Details isn't working

teodora3 — Fri, 29 Dec 2023 09:35:06 GMT

I've been having the same problem for 2 days now

Re: Update / Change Payment Details isn't working

Maria — Sat, 30 Dec 2023 07:30:14 GMT

Hey @teodora3,

Thanks for posting in the thread!

Just to check, have you tried the steps mentioned earlier in the thread - using a different internet connection and from another device?

You can also give it a shot using an incognito window in your browser to see if the same thing happens there.

Let us know how you get on.

Re: Update / Change Payment Details isn't working

teodora3 — Thu, 04 Jan 2024 11:08:47 GMT

So, update. I did try all the above mentioned and nothing seemed to work. Then, suddenly today, the issue was fixed out of nowhere 🎉

Re: Update / Change Payment Details isn't working

Reklezjoe — Thu, 04 Jan 2024 13:57:01 GMT

I'm facing this error when I'm looking to update my premium plan.

Re: Update / Change Payment Details isn't working

Reklezjoe — Fri, 05 Jan 2024 04:26:38 GMT

nvm it's working now

Re: Update / Change Payment Details isn't working

Marufv — Sat, 20 Jan 2024 05:53:11 GMT

I missed 1 payment and now I have money and my card is not working why is that

Re: Update / Change Payment Details isn't working

Eni — Sat, 20 Jan 2024 18:09:57 GMT

Hey @Marufv,

Thanks for getting in touch about this here in the Community.

Would you mind trying again with the steps @Maria mentioned previously?

If you're still having this issue, could you send us a screenshot of what you're seeing on your end? You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info.

We'll be on the lookout.

Can't update Payment - error message

bstaton — Tue, 06 Feb 2024 12:23:58 GMT

Plan

Premium

Country

USA

Device

All devices

Operating System

My Question or Issue

Got a new card, but when I try to update, I get error message. I have tried updating from iphone, from web browser on iphone, and on computer. It's giving an error like the card is being declined. The card is working fine everywhere else. We are heavy users. Do we all lose our playlists? I can't find an actual help contact anywhere.

Re: Can't update Payment - error message

SilviaPaulina07 — Tue, 06 Feb 2024 14:03:27 GMT

I have the same problem, I hope someone can give us a solution.

Re: Update / Change Payment Details isn't working

Dana89 — Tue, 06 Feb 2024 22:27:33 GMT

I have the same issue. My card and country matched and tried 1000 times past two weeks and still not working.

Re: Can't update Payment - error message

bstaton — Wed, 07 Feb 2024 10:26:17 GMT

No! THIS IS NOT RESOLVED! I have done every single thing mentioned. I am still getting this message. I should not be doing the work for Spotify. This is bonkers.

Re: Update / Change Payment Details isn't working

bstaton — Wed, 07 Feb 2024 10:29:29 GMT

Someone moved my post to this thread, so now it's showing up as "solved." My issue isn't solved. This has been going on for a week. I am expecting a credit on my account for at least one month. This is premium? Whut.

Re: Update / Change Payment Details isn't working

SilviaPaulina07 — Thu, 08 Feb 2024 18:10:58 GMT

I had a chat with technical support and they told me that I had to talk to my bank, when with this card I already make other online payments🙄

Re: Update / Change Payment Details isn't working

bstaton — Fri, 09 Feb 2024 10:19:18 GMT

Hey Spotify, how hard are your users supposed to work to PAY YOU MONEY?!

Re: Update / Change Payment Details isn't working

bstaton — Fri, 09 Feb 2024 10:20:13 GMT