topic Re: cannot change payment method in Subscriptions

cannot change payment method

brianvanallen — Wed, 14 Feb 2024 06:47:09 GMT

Trying to change my payment method for a premium plan in Australia. Spotify help says to go to My Account and there should be a link to Manage Payment methods...but no link exists. Have tried using both Google and Safari on a Macbook.. Any help would be appreciated.

Re: cannot change payment method

Maxim — Wed, 14 Feb 2024 11:40:18 GMT

Hey @brianvanallen,

Thanks for reaching out.

You should be able to see an "Update Card / Payment Method" button at https://spotify.com/account.

Alternatively, you can also use the following link: https://www.spotify.com/account/subscription/update-payment-details/

Le tme know how it goes 🙂

Re: cannot change payment method

brianvanallen — Thu, 15 Feb 2024 04:11:03 GMT

Hi Maxim...appreciate you getting back to me. I've tried both of those links but neither provided me with an option to change my payment details...but I may have missed something. 🙂 Any advice would be appreciated. Pls see attached for reference.

Thanks Brian

Re: cannot change payment method

Maxim — Thu, 15 Feb 2024 04:15:40 GMT

Hey @brianvanallen,

Thanks for the screenshots.

As mentioned on the screenshots, you're currently a member of someone's Premium Family plan. Only the plan manager can update the payment details 🙂

If you're the plan manager, you're logged into the wrong account, so I recommend logging out and logging back in using the login info of the account that is the manager of the plan.

Let me know how it goes 🙂

Re: cannot change payment method

brianvanallen — Thu, 15 Feb 2024 05:10:08 GMT

Fantastic. I was able to work out who the plan manager was and logged in fine. All sorted.

Really appreciate your help. Thanks so much.

Have a great day. 🙂

Re: cannot change payment method

Maxim — Thu, 15 Feb 2024 05:50:18 GMT

Hey @brianvanallen,

Glad I was able to help 🙂 Have a great day as well!