topic payment failed in Subscriptions

payment failed

pepab — Sat, 24 Feb 2024 08:24:32 GMT

Plan

Premium

Country

Nigria

Device

Operating System

WINDOWS10

My Question or Issue

I'm trying to share a family subscription with my friends, but the payments keep failing. I confirm that the card number is fine and the account has enough cash. But spotify keeps rejecting my payment.

Re: payment failed

Ivelina — Sun, 25 Feb 2024 11:51:52 GMT

Hey there @pepab,

Thanks for posting in the Community!

There can be different reasons for a failed payment so in order to make sure that everything's in order with your current payment method, we recommend checking the info in this article.

If the purchase keeps not going through, you can even reach out to your payment provider so they can also have a look.

Hope this helps and we're here should you have any other questions 🙂