Spotify Billing Issue: Continued Charges Despite Plan Change

Juancojon — Mon, 04 Mar 2024 00:23:09 GMT

Plan

Duo premium

Country

Guatemala

Device

Poco X3 pro

Operating System

MIUI 12, android 11

My Question or Issue

I had a Duo plan that I was paying for, which cost 8 dollars. After I canceled it as recommended directly by Spotify, I joined a Family plan which is paid for by another person. However, Spotify is still charging me 8 dollars again. This has been going on for about two months now. I accepted the first charge because I thought they were charging me for the last month I used it, but now they're trying to charge me again. What should I do? I checked my plans again, canceled all of them, and then re-added the Family plan, but I'm still being charged the aforementioned 8 dollars.

Re: Spotify Billing Issue: Continued Charges Despite Plan Change

osornios — Mon, 04 Mar 2024 01:13:07 GMT

Hey @Juancojon

Do you get email receipts for your subscription purchases? Search for one of them in your email account. In it, the Spotify username you're paying for is shown:

Username/ID: xxxxxxx

If you're getting charged twice, it probably means you're paying more than one account. Checking your receipts is a way to confirm that.

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Spotify Billing Issue: Continued Charges Despite Plan Change

Re: Spotify Billing Issue: Continued Charges Despite Plan Change