topic Can't pay using Fawry in the family plan in Subscriptions

PayPal Egypt

KIH-KOH — Sun, 07 Apr 2024 16:56:03 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hello.

When i try to subscribe a DUO plan then i can use PayPal as payment option but when i try to subscribe family plan then there is no option for PayPal. Is it a bug? It dont make sense for me. Any ideas?

Thanks.

Re: PayPal Egypt

Billy-J — Sun, 07 Apr 2024 17:18:49 GMT

Hey @KIH-KOH, thanks for reaching out to the Community!

I understand your concern. PayPal is an acceptable payment method for the Duo plan, but it is not acceptable for the Family plan. You're able to see the available payment methods under each plan for Egypt here.

Hope this clears things up!

Re: PayPal Egypt

KIH-KOH — Sun, 07 Apr 2024 17:36:51 GMT

Hm. Last month i see the option to pay family plan with PayPal. I dont understand why there is no option for PayPal today.

What about exisiting family subscriptions that i pay with PayPal? Next bill is 04/27. Will Spotify cancel my sub?

Re: PayPal Egypt

Billy-J — Sun, 07 Apr 2024 18:09:47 GMT

Hey @KIH-KOH,

Thanks for the reply!

Spotify will always notify you of any account changes through your email. Typically when these changes occur, your plan and payment method will remain the same - unless you change or cancel your plan information (the plan itself, payment method, etc).

Let me know if you have any more questions!

Re: PayPal Egypt

KIH-KOH — Sun, 07 Apr 2024 18:24:00 GMT

Ok! Thank you.

We will see. In my account is everything fine. Next bill 04/27 with PayPal.

Can you explain why Spotify accept PayPal for DUO and not for family anymore? Also fawry is not an option for family anymore. On Spotify start up page is Fawry, PayPal etc. listed as payment option. Maybe a bug?

Re: PayPal Egypt

Billy-J — Sun, 07 Apr 2024 19:04:29 GMT

Hey @KIH-KOH,

Yes. You can always reach back out if something appears wrong on your account and I will see what to suggest - but everything should proceed as normal on your billing date. There may be reasons why Spotify removes and adds payment methods, but I do not have that information. The payment methods that you see on the website and on your account are the ones that Spotify currently offers.

Hope that clarifies things!

Can't pay using Fawry in the family plan

Splashy1 — Mon, 08 Apr 2024 23:23:48 GMT

Plan

Premium (6 months family plan)

Country

Egypt

Device

Samsung Galaxy M33 5G

Operating System

(Android)

My Question or Issue

I always pay using FawryPay but I can't find FawryPay as a method of payment in the 6 months family plan. But in other plans such as the Single plan or Duo plan I can pay using FawryPay. I just want to know if its an issue or if its intentional ?

Re: Can't pay using Fawry in the family plan

Billy-J — Tue, 09 Apr 2024 03:12:35 GMT

Hey there @Splashy1, thanks for reaching out to the Community!

That change is expected and has been updated when you try to change plans. Since you are actively using Fawry as your payment method, it will not have an effect on you unless you cancel, or change your payment details. You can find available payment methods for each plan available in your area here.

I hope this helps!

Re: PayPal Egypt

Yordan — Thu, 11 Apr 2024 13:30:42 GMT

Hey folks,

Jumping in to confirm that Fawry and PayPal are no longer available as payment options for Premium Family in Egypt. To find all offers and payment methods currently available visit https://spotify.com/premium/.

Thanks for understanding. Take care.

Re: PayPal Egypt

KIH-KOH — Thu, 11 Apr 2024 16:26:47 GMT

Can you confirm that active subscriptions still works?

Re: PayPal Egypt

Billy-J — Sun, 21 Apr 2024 17:16:36 GMT

Hey @KIH-KOH,

Your current subscription will still remain active and unchanged unless you change plans, or your payment method.

Hope that clears things up!