topic Re: Cancel subscription and get a refund in Subscriptions

Spotify charged me twice. Has anyone had to go through this too?

Alejoro21 — Wed, 02 Aug 2023 09:32:29 GMT

I was charged twice this month for my subscription, but Spotify does not provide direct customer support.

Who can I talk with about this? Anyone knows?

Re: Spotify charged me twice. Has anyone had to go through this too?

Eni — Sat, 19 Aug 2023 13:53:13 GMT

Hey there,

Thanks for reaching out about this and welcome to the Community.

Spotify charges each Premium plan once per month. You can always check all the payments that have been made on your account on your Receipts page.

However, if you only see one payment a month and you're sure that you've been charged twice a month on your debit card, it's possible that you have 2 accounts and you subscribed accidentally on both. You can check if you have more than one account by following the steps here.

Also, we'd recommend checking with your family or friends if they have used your payment info. If yes, they can cancel or change their payment method.

Let us know how it goes.

duplicación de pago en mi tarjeta de crédito

Wed, 24 Jan 2024 12:42:30 GMT

Necesito ayuda con la duplicación de pago

Me están haciendo cobros de más cada mes desde el año pasado

Wed, 24 Jan 2024 21:18:33 GMT

Me cobran hasta 3 veces en varios meses

Re: cobro doble de plan familar por mas de 3 meses

InginiaBetancourt — Wed, 21 Feb 2024 19:32:00 GMT

Buenas tardes, quisiera saber porqué me están cobrando el servicio doble. Tuve q eliminar la suscripción de Won. Y me indican q debo comunicarme con ustedes para solucionar el problema

Re: Cancel subscription and get a refund

AngieCadena — Wed, 03 Apr 2024 16:26:17 GMT

Hola mi nombre es Angie y no es la primera vez que Spotify me cobra dos veces la suscripción en el mismo mes y el mismo día.

Re: Cancel subscription and get a refund

AngieCadena — Sat, 20 Apr 2024 06:07:58 GMT

Me han cobrado dos veces la suscripción

Por qué me cobran mi suspensión doble?

Fri, 12 Apr 2024 02:50:23 GMT

Desde el mes de marzo, se ha cobrado una suscripción de Spotify aparte de la mía, la cuál no he autorizado, y solicito un reembolso de mi dinero.

Re: Por qué me cobran mi suspensión doble?

Eni — Mon, 29 Apr 2024 13:55:58 GMT

Hey there,

Thanks for reaching out about this and welcome to the Community! Hope you don't mind a reply in English as it's the official language of the Community.

If you've already double-checked that you don't have two Spotify accounts with the steps I sent previously, we suggest that you reach out to our Support team through any of these channels so they take a closer look and further assist you with this.

Hope this helps. If you need a hand with anything else, the Community is here for you.

Re: Spotify charged me twice. Has anyone had to go through this too?

Soupysap — Tue, 23 Apr 2024 18:40:08 GMT

I looked at the receipt page and it shows only one payment for this mont but on my banking it clearly says that Spotify took money out on the first and then later that same month

Why is spotify deducting three times for my account in one day?

Sat, 08 Jun 2024 15:30:49 GMT

Woke up this morning and discovered that the subscription fee for a month which is #900 was deducted three times from my account.

Re: Spotify charged me twice. Has anyone had to go through this too?

KingZay16 — Sat, 22 Jun 2024 14:32:20 GMT

I've been Charged twice in the same month. My transaction history says I was charged on the 9th of June which I payed for the month. But now is trying to charge me again. I only have one account

I’ve been charged twice in the last two months for

Thu, 18 Jul 2024 00:29:00 GMT

How do I resolve being charged twice in June and again in July for my individual premium account?

I was debited twice for Spotify premium individual and the I haven’t been refunded of my first payme

Imtiredoflife23 — Tue, 30 Jul 2024 10:48:57 GMT

Plan

Premium Individual

Country

Nigeria

Device

iPhone 11

Operating System

(iOS 16)

My Question or Issue

I was debited twice for the month of July 2024 for my Spotify Premium individual account and the first one wasn’t registered as payment then Spotify debited me the second time and it went, this happened 3 days ago and I haven’t been refunded my money back

I just paid for my premium on July 22 and it’s July 30 and charging me

Tue, 30 Jul 2024 14:36:39 GMT

The premium is for a month and it hasn’t even been a month since I re paid for it.

Me hicieron 4 cobros en 2 meses, ¿por qué pasa esto?

Tue, 30 Jul 2024 16:58:02 GMT

El dí de hoy, se renovó el pago de mi cuenta de spotify, pero el día 19 igual me hizo otro pago igualmente, y el mes pasado igual, me hicieron dos cobros más.

Change of plan

Lulis — Thu, 15 Aug 2024 21:35:20 GMT

I was using the family plan, but then I canceled it and changed to the student plan. My family plan had been charged from my card today, a couple of hours ago. But I changed to the student plan and it was charged from my card today as well. I wanted to know if I can get a refund, because I can't pay both plans.

I'm charged twice on my Bill, and don't know why.

Thu, 22 Aug 2024 16:48:32 GMT

Need to get this Extra charge off my bill an account

Re: I'm charged twice on my Bill, and don't know why.

Andre57 — Fri, 23 Aug 2024 00:20:27 GMT

Hello I am getting charged on my bill and I needs to know why.

Re: I'm charged twice on my Bill, and don't know why.

Anyk17 — Fri, 23 Aug 2024 00:39:56 GMT

Hey, thanks for posting and welcome to the Spotify Community!

I can imagine how frustrating it is getting double charged.

You might have two different Spotify accounts. Could you think of any other email addresses or log in methods you could've used to create an account (e.g. Facebook, Apple, phone number)?

You can try logging in with those alternative details and check your plan profile to confirm the subscription.

If you're able to find a separated individual Premium account, here are the steps to cancel Premium plans.

If you're not able to find a secondary account, I'd recommend getting in touch with Customer Support (you can find their contact link here).

Hope this helps, let me know how it goes.