topic Re: Make payment in Subscriptions

Make payment

Fri, 26 Jan 2024 14:02:16 GMT

Need help my account has failed a payment and I changed credit cards but it’s not excepting it!

kaworu_bloodpaw — Fri, 26 Jan 2024 23:14:33 GMT

Hi!

Typically if a payment fails, Spotify will try to take payment over the next few days.

Please follow these steps to change your payment information.
Please read this article for more information on failed payments.

If you're still having issues after following the steps in the articles linked above, you can contact Spotify Customer Support here.

AmeliaW87 — Tue, 23 Apr 2024 05:50:47 GMT

HI there,

Here are a couple of steps you can try:

Ensure that the new credit card details are entered correctly, including the card number, expiration date, and CVV.
Check if the billing address entered matches the one associated with the new credit card.
If possible, try using a different browser or device to update the payment information.
Contact Spotify support for further assistance if the issue persists.